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Setup Guide

Cyphelink Fax for Zoom Phone

How to add, use, and remove the integration. Cyphelink connects to your clinic's Zoom Phone account to automatically retrieve inbound faxes and triage referral documents into a prioritized queue.

Prerequisites

  • A Zoom Phone plan with Fax enabled, and at least one fax number (DID).
  • A Zoom account administrator (the app is admin-managed).
  • A Cyphelink account with the Administrator role.

Adding the app

  1. Sign in to Cyphelink and open Team & Access.
  2. In the Fax Integration card, click Connect fax.
  3. You are redirected to Zoom. Review the requested permissions and click Allow.
  4. You are returned to Cyphelink; the card now shows Connected.

Cyphelink stores an encrypted authorization for your account only. Each clinic connects its own Zoom account; Cyphelink never accesses another account's data.

Using the app

  • Once connected, inbound faxes to your fax number are retrieved automatically.
  • Each fax is read and placed into one of three review tiers by urgency.
  • Staff work referrals from the Cyphelink queue. Cyphelink organizes information; your staff review every case and make all final decisions. It is not a clinical decision support system.

Removing the app

  • In Cyphelink: open Team & Access → Fax Integration and disconnect, or
  • In Zoom: go to Zoom App Marketplace → Manage → Installed Apps → Cyphelink Fax for Zoom Phone → Remove.

Removing the app immediately revokes Cyphelink's access to your Zoom fax data.

Permissions used

  • View / retrieve fax logs: to detect and read inbound faxes on your account.
  • Delete fax log: to remove a fax from Zoom after Cyphelink has securely retrieved it, minimizing where documents are stored.
  • View a user: read once at connection to route faxes to the correct clinic.

Support

Need help? Email ayman@cyphelink.com or use our contact page. Please do not include patient information in support requests.